Refund Policy

At Oshxona, we strive to ensure every customer is satisfied with their purchase. If for any reason the item doesn't suit you, you can arrange a return according to the conditions below.

1. Return Period

You can return the item within 7 days from the date of receiving the order.

2. Return Conditions

The item is accepted for return only if the following conditions are met:

  • The item has not been used
  • Original packaging is preserved
  • The item has a marketable appearance (no damage, scratches, signs of use)
  • All components and documents are present

3. Cases where return is not possible

A return is not accepted if:

  • The item has been used
  • The integrity of the packaging is compromised
  • The item is damaged due to the buyer's fault
  • More than 7 days have passed since receipt

4. How to arrange a return

  1. Contact us via the contacts listed on the website and provide the order number.
  2. Wait for confirmation from our manager.
  3. Hand over the item to a courier or a pickup point (depending on the region).

5. Refund of Funds

After checking the item and confirming the return, the funds will be refunded to you by a convenient method within 3–7 business days.

6. Item Exchange

If desired, you can exchange the item for another. The exchange is made if the required item is in stock and the return conditions are met.

7. Contacts

For all questions related to return or exchange, please contact us through the contacts on the Oshxona website.

We are always ready to help and resolve any issue.